Answer Mapping

When combining multiple surveys into a manually mapped combined survey in SmartHub, for each corresponding question SmartHub checks that there are the same number of answers and that the codes are the same. The answer labels are not compared as the surveys may for example be in different languages, so the labels could well be different by design. If an additional survey has a different number of answers in a question, or different codes have been used for the same answer options, then the affected questions will not be mapped and the discrepancy will be indicated by No match in the question.

Figure 1 - A question has not been mapped

Once you have mapped the question, the underlying problem that resulted in the question not being mapped automatically will still exist. The question with the problem will be highlighted and an information pop-up will be available. The question will need to be investigated and the problem corrected.

Figure 2 - Example of a mapping notification

The Answer Mapping functionality allows you to map the answers to questions. This can be performed on the answers for Single and Multi questions, on the scales in Grid questions (scale mapping), and can also be done on reusable lists. In this case it will apply to all questions using the reusable list.

Note: Manual mapping of Scale items in multi-grid questions is currently not supported

In the example given here, there is a notification for the q4_IssueResolved question and the question in the additional survey is highlighted. Hover the mouse pointer over the additional survey’s q4_ question to view the details.

Figure 3 - Viewing the notification details

Investigation of the surveys shows that in this case the question in the additional survey has an answer code that is different from that used in the master survey.

Adjusting the Mapping

1. Click the Action icon for the question you wish to work with, and select Answer mapping.

   The Answers for…​ overlay appears, enabling you to edit the mapping.

   
   Figure 4 - Example of the Answers overlay

   In this example the answer 'No match' in the last survey should be mapped to 'Yes' in the combined survey.

2. Click the Action icon for the No match item and select Edit mapping (now the only option).

   The Edit answer mapping to overlay appears

   
   Figure 5 - The Edit answer mapping to overlay

   This overlay shows the answer in the survey that you will be mapping to at the top, and the answers that are available to be mapped below. By default the Not mapped answers tab will open, showing answers that have not yet been mapped. You can open the All answers tab to see all the answers that are available regardless of whether they have already been mapped to another answer. The "Mapped" label indicates those that are already mapped.

   
   Figure 6 - The All answers tab

   In this case you merely want to map 'Yes' to 'Yes'.

3. Select Yes and click Insert.

   The answer option 'Yes' from the additional survey is now mapped to 'Yes' in the combined survey. In the event there is still a discrepancy, maybe some of the answers still need to be mapped, then the question will be highlighted to indicate the error. The answer option 'Yes' is also highlighted to indicate that this item has been edited. Move the mouse pointer into the highlighted question to view details of the discrepancy.

4. Close the overlay and return to the Edit mapping page.

5. On completion click Save changes.